Privacy Policy

Tended Systems (“we,” “us”) is a New York limited liability company operated by Eugene Aarons. This policy describes how personal information is handled when you visit tendedsystems.com, write in, or use related software.

Who we are

Tended Systems is a New York LLC operated by Eugene Aarons. It provides product management and AI strategy services, based in New York, NY, United States. For privacy questions, write to eugene@tendedsystems.com.

What we collect

• Contact inquiries. Name, email address, organization, and the message you send. We use this only to respond and to keep a record of the correspondence.
• Purchases and subscriptions. If you buy services or software, the payment processor (Stripe) collects payment details. Limited billing metadata is received (email, last four digits, amount). Full card numbers are not stored.
• Product accounts. If a Tended product requires an account, we collect the information needed to provide that product, described in that product’s own notice when it launches.
• Technical data. Standard server logs (IP address, user agent, pages requested) may be collected by our hosting provider to operate and secure the site. We do not run advertising or third-party analytics pixels on this site.

How we use information

To reply to you, to deliver services, to process payments and refunds, to meet legal and tax obligations, and to keep the site secure. We do not sell personal information, and we do not share it for advertising.

Sharing

We share information with service providers who process it on our instructions — currently hosting and, when you pay, Stripe. We may disclose information if required by law or to protect the rights, property, or safety of Tended Systems or others.

Retention

Correspondence is kept as business records for as long as needed to complete the work and meet legal obligations, then deleted or archived. Payment records follow tax retention rules. You may ask us to delete inquiry data that is not required for a live engagement or legal duty.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Write to eugene@tendedsystems.com and we will respond. If you are in the EEA or UK, you may also contact your local supervisory authority.

Children

Our services are not directed to children under 16. We do not knowingly collect their data.

Changes

We will update this page when our practices change and revise the date above. Material changes to how we use personal information will be noted here.