Terms of Service

These terms govern your use of tendedsystems.com and any services you buy from Tended Systems (“we,” “us”). By using the site or purchasing, you agree to them. If you are buying on behalf of an organization, you represent that you can bind it.

Who we are

Tended Systems is a New York LLC operated by Eugene Aarons. It provides product management and AI strategy services. Contact: eugene@tendedsystems.com.

Services

Engagements are scoped in writing — an email, statement of work, or invoice is enough. Product management, AI strategy, diagnostic work, and defined proofs are offered. Legal, tax, investment, or regulated financial advice is not. Work product is for your internal use unless agreed otherwise. You remain responsible for your business decisions.

Fees, timeline, and deliverables are those stated in the engagement. Unless stated otherwise, invoices are due upon receipt. Late invoices may pause the work.

Software products

Tended products are licensed, not sold. A subscription continues until you cancel or we terminate it. We may update features, provided the product still serves its described purpose. Beta or “in development” products are offered as-is. You will not reverse engineer, resell, or use a product to violate the law.

Payments

Payments are processed by Stripe. Prices are shown before you pay. You authorize us (and Stripe) to charge the selected method for the stated amount, including recurring subscription charges until cancelled. Taxes may apply.

Refunds and cancellation

Refunds, returns, and cancellations are described in our Refund and Cancellation Policy, which is part of these terms.

Your content

You retain rights in materials you provide to us. You grant us a limited license to use them solely to perform the engagement or operate the product. We do not use client confidential information to market other work without permission.

Acceptable use

You will not misuse the site or products: no unlawful content, no attempt to disrupt service, no scraping that burdens the system, and no use that would make Tended Systems a party to fraud, sanctions evasion, or abuse.

Intellectual property

The site, the Tended name and mark, and our software are owned by Tended Systems or its licensors. Consulting deliverables are licensed to you for the engagement’s purpose unless the statement of work assigns them.

Disclaimers

The site is provided “as is.” Consulting and software cannot guarantee a particular business outcome. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, Tended Systems is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for a claim relating to a purchase is limited to the amount you paid us for that purchase in the twelve months before the claim.

Governing law

These terms are governed by the laws of the State of New York, excluding conflict-of-law rules. Courts located in New York County, New York, have exclusive jurisdiction, except that we may seek injunctive relief anywhere.

Changes

We may update these terms by posting a new version here. Continued use after the posted date constitutes acceptance. Material changes to an active paid engagement will be communicated to the billing contact.