Refunds & Cancellations

This policy covers engagements and digital goods sold by Tended Systems. It is the refund, cancellation, and dispute policy Stripe and card networks expect to find on the site. To request a refund or cancel, write to eugene@tendedsystems.com or use the contact form.

How to reach the practice

• Email: eugene@tendedsystems.com
• Hours: Monday–Friday, 9:00–18:00 Eastern Time
• Typical response: within two business days

Service engagements

Cancellation. You may cancel an engagement in writing at any time. Work already performed is payable. If you prepaid for a block of time, unused hours that have not been scheduled or delivered are refunded in full.

Refunds. Completed diagnostic work, delivered proofs, and time already spent are not refundable, except where we failed to provide the agreed work and cannot cure it within a reasonable period. If we cancel an engagement for reasons other than your breach, unused prepaid fees are refunded.

Disputes. Raise a concern within 14 days of the invoice or deliverable. We will review the scope, the work product, and what remains open before issuing any credit.

Software subscriptions

Cancellation. You may cancel a subscription at any time from the product’s billing page or by emailing us. Cancellation takes effect at the end of the current paid period. You keep access until then. We do not impose cancellation fees.

Refunds. Subscription fees already paid for the current period are generally not refunded, because access continues through the period. If you cancel within 14 days of a first purchase and have not made substantial use of the product, we will refund the period in full. Renewals billed in error, duplicate charges, and charges after a cancellation we received in time are refunded.

Trials. If a product offers a trial, cancel before the trial ends to avoid the first charge.

One-time digital purchases

Digital goods that are not subscriptions may be refunded within 14 days of purchase if you have not substantially used them. After that, or after substantial use, they are non-refundable except as required by law.

Physical goods

Tended Systems’s primary offerings are services and software. If we sell a physical item, the listing will describe shipping, returns, and who pays return postage. Unused items in original condition may be returned within 30 days of delivery for a refund of the item price; shipping is refunded only if the item was defective or not as described.

How refunds are paid

Approved refunds are returned to the original payment method via Stripe, usually within 5–10 business days depending on your bank or card issuer. We will confirm by email when the refund is submitted.

Chargebacks

Please contact us before opening a dispute with your bank. Most billing issues can be resolved directly. If a chargeback is filed, we will provide the records of the purchase, this policy, and our correspondence.